Support Center

How can we help you today?

Find answers, manage your benefit, or reach a person — whether you administer the plan, run HR for an employer, or are a covered employee. Start with the path that fits you below.

"Life, Uninterrupted."

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Choose your path

Each path takes you to the right answers and the right people for your role.

By product

ACE & TTP support

Two distinct, employer-paid voluntary benefits. Pick the one you need help with.

ACE
AutoCerts Essentials
Vehicle Protection
  • Roadside assistance: 24/7 dispatch covering up to $125 per incident, up to 3 incidents per year.
  • Repair Assistance Program: eligible repairs reimbursed — 80% up to $1,000, or 50% up to $5,000 on the voluntary tier.
  • Travel & theft protection: up to $1,000 travel reimbursement (100+ mi from home) and a $5,000 theft reward.
  • Scheduled maintenance: up to 3 covered services per year.
TTP
Total Tech Protection
Personal Electronics
  • What it covers: your personal electronic devices, protected when they fail — no surprise replacement cost.
  • Household coverage: up to 3 devices on individual plans, or up to 8 devices on family plans.
  • Fast resolution: claims line answered in about 22 seconds; most claims resolved in 24–72 hours.
  • Need a replacement? Start a claim and we'll handle the rest.
Answers on your time

Self-service resources

Most questions are answered here in seconds — no waiting, any hour.

Frequently Asked Questions

Quick answers to the questions admins and employees ask most about ACE and TTP.

Browse the FAQ →

Knowledge Base

In-depth guides, how-tos, and reference material for benefit setup, use, and claims — arriving here soon.

Coming soon

Ask the Benefits Assistant

An AI assistant that answers your ACE & TTP questions instantly, in plain language — arriving here soon.

Coming soon
Talk to a person

Reach our support team

Prefer to speak with someone? Use the right channel below and we'll get you to the team that can help fastest.

General Support
For any question about your benefit or account.
Support Line
Hours: Mon–Fri, 8:00 AM – 6:00 PM ET.
ACE Roadside Dispatch
Stranded? ACE roadside help is available 24/7.
Product Support
ACE & TTP claims and questions:
support@employeebenefitssolutions.com
We'll route you to the right product team.